Herb Fed Poultry GBP Monday through Friday ££ Shires Farm, York Road Easingwold, North Yorkshire YO61 3EH 01347 823 155 info@herbfed.co.uk

Buying From the Farm FAQ’s

Deliveries

Your poultry is sent in a securely sealed, insulated box and packed with ice to ensure it arrives in fresh and perfect condition.

Delivery will be made by DPD. While we can’t give you an exact time, DPD will email or text you normally by 9am on the morning of your delivery with a 2 hour delivery slot. Weekday deliveries will nearly always be before midday. You can also download the DPD app from the app store or google play to track your delivery from the farm. If your bird does not arrive please contact us and we will track it down for you – 01347 823155.

It is important that deliveries are refrigerated as soon as you open your consignment.

We deliver nationwide to any UK mainland address. If you wish to check if you are a mainland UK address please see below or contact us to check.

Non-mainland UK postcodes that we are sadly unable to deliver to are (Scottish Highlands and Islands) :-

AB31-56, FK17-21, HS1-9, IV1-63, KA27-28, KW0-17, PA20-78, PH15-50, ZE1-3,

Islands: BT, IM, JE/JY, TR21-25

Christmas Deliveries (2020)

We deliver nationwide to any UK mainland address and delivery is included in the price of all our Christmas poultry. If you are unsure if you live at a mainland UK address please check above or feel free to contact us to confirm if delivery is possible.

Our Free Range Herb Fed Bronze Christmas TurkeysTurkey Crowns and Boned & Rolled Joints are available for thanksgiving (26th November) and then throughout December on the following dates:

November: Wednesday 25th, Thursday 26th, Friday 27th 2020

December: Friday 4th, Friday 11th, Friday 18th December 2020 and then Christmas week as below.

Christmas Week DELIVERY: Monday 21st, Tuesday 22nd, Wednesday 23rd December 2020.

Christmas Week COLLECTION FROM FARM: Wednesday 23rd December (9-5pm) & Thursday 24th December (9am – midday) 

 

Our Free Range Christmas Roosters and Christmas Select Chickens are available for Christmas week only on the following dates:

Christmas Week DELIVERY: Monday 21st, Tuesday 22nd, Wednesday 23rd December 2020.

Christmas Week COLLECTION FROM FARM: Wednesday 23rd December (9-5pm) & Thursday 24th December (9am – midday) 

Our Herb Fed free range Chicken in our Buy Free Range shop here is ONLY AVAILABLE FOR DELIVERY UNTIL FRIDAY 11th DECEMBER and hence delivery / collection date options after this date will not show at the checkout if you have this item in your basket. If you would like a Herb Fed chicken for delivery / collection Christmas week with your Turkey or Rooster please choose from our select Christmas chicken items in the Christmas Shop.

Christmas Collection from the Farm

Are you local? We would love to see you on the farm so should you choose to collect from the farm (YO61 3EH), £12.50 will be deducted from your order total.

Christmas Week COLLECTION FROM FARM:

Wednesday 23rd December : 9- 5pm

Thursday 24th December : 9am – midday

If you require collection outside of the above times please contact us

Christmas Order Cancellations

Should you wish to cancel or amend your order once placed for November or December delivery it must be done 10 days in advance of your delivery date. Cancellations made after this point will not be possible as we will have begun to process your order.

You may cancel by phone:- 01347 823155, or by email:- myorder@herbfed.co.uk.

Cancellations made 10 days or more in advance of the delivery date will receive a 100% refund.

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available, we will inform you by e-mail and / or phone call within 3 working days.

Chicken Deliveries 

Our free range chickens are fresh every week. We need time to pack them up especially for you – therefore we only offer Friday deliveries each week. Deliveries (excluding Christmas Orders) are free over £75 and £12.50 (plus vat) on orders below £75.

Collection from the Farm

We would love to see you on the farm and you are most welcome to collect your order directly from us. We are conveniently located on the A19 at Easingwold.

Our Collection Address: Shires Farm, York Road, Easingwold  YO61 3EH

Simply complete your billing address details on the order and select ‘Collect from the farm’. Please advise of a rough collection time on your order notes. Farm Office collection times:

Friday: 9am – midday

If you require collection outside of the above times please contact us.

Payment

You can make payment online by Visa, MasterCard, or American Express, or via your PayPal account should you have one. 

Alternatively you can also call us in the office to place an order and make payment – we can accept Visa, MasterCard or Maestro card. 

Chicken Cancellations/Amends 

It goes without saying if you are unsatisfied with a product on delivery, please contact us on the day of your delivery and we will resolve the matter.

Should you wish to cancel or amend your order, if your order has been dispatched or is being processed we may not be able to cancel the order.

Should you wish to cancel or amend your order once placed for November or December delivery it must be done 10 days in advance of your delivery date. Cancellations made after this point will not be possible as we will have begun to process your order. Orders for delivery outside of November and December require 3 days notice.

You may cancel by phone:- 01347 823155, or by email:- myorder@herbfed.co.uk.

Cancellations made 10 days or more in advance of the delivery date will receive a 100% refund.

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available, we will inform you by e-mail and / or phone call within 3 working days.

If you’re having trouble deciding or have a question, please don’t hesitate to contact us: myorder@herbfed.co.uk

 

 

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