Buying From the Farm FAQs


Cancellation/Returns

It goes without saying if you are unsatisfied with a product, please contact us and we will resolve the matter.

Deliveries

Our free range chickens are fresh every week. We need time to pack them up especially for you – therefore we deliver on Wednesday, Thursday and Friday each week.

Your poultry is securely sealed in an insulated box and packed with ice to ensure it arrives in fresh and perfect condition.

Delivery is free on orders over £75 or £10 on orders below (to any mainland UK address). If you are unsure if you live at a mainland UK address please check below, or feel free to contact us to confirm if delivery is possible.

We can’t give you an exact time for delivery, but can confirm it will be before midday on your selected delivery date, providing the delivery postcode is a mainland UK address.

Postcode checker for non-mainland UK address’

Non-mainland UK where we offer Next Day delivery before 5pm, (£5 surcharge applicable): Postcodes we are sadly unable to deliver to:
AB41
AB51-52
IV1-20
IV30-32
IV36
IV63
PH15-26
PA21-33
FK17-21
N.Ireland
AB30
AB33-38
AB42 – 45
AB53-56
DD8-9
HS1-9
IV21-28
IV40 -56
KA27-28
KW1-17
PA20
PA34-49
PA60-78
PA80
PH30-44
PH49-50
ZE1-3

Your delivery will be made by APC, or one of our Herb Fed drivers. If your bird does not arrive please contact us and we will track it down for you – 01845 501168.

Collection from Herb Fed Ltd is free of charge – Just give us a ring to arrange a time to make sure we are not out in the field when you arrive.

 

Our payment provider is PayPal. You can through your PayPal account should you have one, or by Visa, MasterCard, Switch, Maestro or Solo cards. Alternatively you can also call us to pay over the phone.

Herb Fed Free Range Turkeys are available for Christmas from Thanksgiving until Christmas Eve.
Herb Fed Free Range Roosters are available for Christmas week only.

If you’re having trouble deciding or have a question, please don’t hesitate to contact us.

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