Herb Fed Poultry GBP Monday through Friday ££ Shires Farm, York Road Easingwold, North Yorkshire YO61 3EH 01347 823 155 info@herbfed.co.uk

Buying From the Farm FAQ’s

Deliveries

Your poultry is sent in a securely sealed, insulated box and packed with ice to ensure it arrives in fresh and perfect condition.

Delivery will be made by DPD. While we can’t give you an exact time, DPD will email or text you normally by 9am on the morning of your delivery with a 2 hour delivery slot. Weekday deliveries will nearly always be before midday. You can also download the DPD app from the app store or google play to track your delivery from the farm. If your bird does not arrive please contact us and we will track it down for you – 01347 823155.

It is important that deliveries are refrigerated as soon as you open your consignment.

We deliver nationwide to any UK mainland address. If you wish to check if you are a mainland UK address please see below or contact us to check.

Non-mainland UK postcodes that we are sadly unable to deliver to are (Scottish Highlands and Islands) :-

AB31-56, FK17-21, HS1-9, IV1-63, KA27-28, KW0-17, PA20-78, PH15-50, ZE1-3,

Islands: BT, IM, JE/JY, TR21-25

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available, we will inform you by e-mail and / or phone call within 3 working days.

Chicken Deliveries 

Our free range chickens are fresh every week. We need time to pack them up especially for you – therefore we only offer Friday deliveries each week. Deliveries (excluding Christmas Orders) are free over £75 and £12.50 (plus vat) on orders below £75.

Collection from the Farm

We would love to see you on the farm and you are most welcome to collect your order directly from us. We are conveniently located on the A19 at Easingwold.

Our Collection Address: Shires Farm, York Road, Easingwold  YO61 3EH

Simply complete your billing address details on the order and select ‘Collect from the farm’. Please advise of a rough collection time on your order notes. Farm Office collection times:

Friday: 9am – midday

If you require collection outside of the above times please contact us.

Christmas 2021

We deliver nationwide to any UK mainland address. If you wish to check if you are a mainland UK address please see above or feel free to contact us to confirm delivery is possible.

Our free range Herb Fed Bronze Turkeys, Turkey Crowns and Boned & Rolled joints are available for thanksgiving (25th November) and then throughout December on the following dates:

November: Wednesday 24th, Thursday 25th, Friday 26th 2021

December: Friday 3rd, Friday 10th, Friday 17th and then Christmas week as below.

Christmas Week DELIVERY: Tuesday 21st, Wednesday 22nd & Thursday 23rd December

Christmas Week COLLECTION FROM THE FARM: Thursday 23rd (9-5PM), Friday 24th (9am – midday).

Our free range Christmas Roosters and Christmas Chicken range are available for Christmas week only on the following dates:

Christmas Week DELIVERY: Tuesday 21st, Wednesday 22nd & Thursday 23rd December

Christmas Week COLLECTION FROM THE FARM: Thursday 23rd (9-5PM), Friday 24th (9am – midday).

Christmas collection from the farm

Are you local? We would love to see you on the farm, so should you choose to collect from the farm (YO61 3EH) £12.50 will be deducted from your order total.

Christmas Week COLLECTION FROM THE FARM:

Thursday 23rd (9-5PM)

Friday 24th (9am – midday)

If you require collection outside of the above times please contact us and we will try our best to find a convenient time.

Payment

You can make payment online by Visa, MasterCard, or American Express, or via your PayPal account should you have one. 

Alternatively you can also call us in the office to place an order and make payment – we can accept Visa, MasterCard or Maestro card. 

Chicken Orders – Cancellations & Changes  

It goes without saying if you are unsatisfied with a product on delivery, please contact us on the day of your delivery and we will resolve the matter.

Should you wish to cancel or amend your order, if your order has been dispatched or is being processed we may not be able to cancel the order.

Should you wish to cancel or amend your order once placed for November or December delivery it must be done 10 days in advance of your delivery date. Cancellations made after this point will not be possible as we will have begun to process your order. Orders for delivery outside of November and December require 3 days notice.

You may cancel by phone:- 01347 823155, or by email:- myorder@herbfed.co.uk.

Cancellations made 10 days or more in advance of the delivery date will receive a 100% refund.

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available, we will inform you by e-mail and / or phone call within 3 working days.

If you’re having trouble deciding or have a question, please don’t hesitate to contact us: myorder@herbfed.co.uk