Herb Fed Poultry GBP Monday through Friday ££ Unit 1, Woodmans House, Pilmoor York, North Yorkshire YO61 2QG 01845 501 168 info@herbfed.co.uk

Buying From the Farm FAQ’s

Deliveries

Your poultry is sent in a securely sealed, insulated box and packed with ice to ensure it arrives in fresh and perfect condition.

Delivery will be made by DPD. While we can’t give you an exact time, DPD will email or text you by 9am on the morning of your delivery with a 2 hour delivery slot. Weekday deliveries will nearly always be before midday. You can also download the DPD app from the app store or google play to track your delivery from the farm. If your bird does not arrive please contact us and we will track it down for you – 01845 501168.

It is important that deliveries are refrigerated as soon as you open your consignment.

We deliver nationwide to any UK mainland address. If you wish to check if you are a mainland UK address please see below or contact us to check.

Non-mainland UK postcodes that we are sadly unable to deliver to are:-

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Islands: BT, IM, JE/JY, TR21-25

Christmas Deliveries

Delivery is £12.50 (plus vat) per item to any mainland UK address. If you are unsure if you live at a mainland UK address please check above or feel free to contact us to confirm if delivery is possible.

Our Free Range Bronze Christmas TurkeysTurkey Crowns and Boned & Rolled Joints are available for thanksgiving and then throughout December on the following dates:

November: 27th, 28th, 29th

December: 4th, 5th, 6th, 11th, 12th, 13th

Christmas Week – Friday 20th, Saturday 21st (weekend delivery at no extra cost), Sunday 22nd (weekend delivery at no extra cost) & Monday 23rd December.

Our Free Range Christmas Roosters and special Christmas chicken items are available for Christmas week only on the following dates:

Friday 20th December

Saturday 21st (weekend delivery at no extra cost)

Sunday 22nd (weekend delivery at no extra cost)

Monday 23rd December

Chicken Deliveries (excluding Christmas)

Our free range chickens are fresh every week. We need time to pack them up especially for you – therefore we deliver on Wednesday, Thursday and Friday each week. Deliveries (excluding Christmas Orders) are free over £75 and £12.50 (plus vat) on orders below.

Collection from the Farm

We would love to see you on the farm and you are most welcome to collect your order directly from us. We are conveniently located on the A19 at Easingwold.

Our Address: Shires Farm, York Road, Easingwold  YO61 3EH

Simply complete your billing address details on the order and select ‘Collect from the farm’. Please advise of a rough collection time on your order notes. Farm  office collection times:

Tuesday: Midday – 5.30pm

Wednesday: 9am – 5.30pm

Thursday: 9am – 4pm

Friday: 9am – 4pm

Christmas Collection

Saturday 21st & Sunday 22nd December: 9am – 5pm

Monday 23rd December: 9am -midday

If you require collection outside of the above times please contact us or give us a ring to arrange a time to make sure we are not out in the field when you arrive.

Payment

You can make payment online by Visa, MasterCard, or American Express, or via your PayPal account should you have one. Alternatively you can also call us in the office to place an order and make payment – we can accept Visa, MasterCard or Maestro card. 

 

Cancellation/Returns

It goes without saying if you are unsatisfied with a product, please contact us and we will resolve the matter.

If your order has been dispatched or is being processed we may not be able to cancel the order.

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available, we will inform you by e-mail and / or phone call within 1 working day.

If you’re having trouble deciding or have a question, please don’t hesitate to contact us.

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