Herb Fed Poultry GBP Monday through Friday ££ Unit 1, Woodmans House, Pilmoor York, North Yorkshire YO61 2QG 01845 501 168 info@herbfed.co.uk

Buying From the Farm FAQs


Cancellation/Returns

It goes without saying if you are unsatisfied with a product, please contact us and we will resolve the matter.

Deliveries

Our free range chickens are fresh every week. We need time to pack them up especially for you – therefore we deliver on Wednesday, Thursday and Friday each week.

Your poultry is securely sealed in an insulated box and packed with ice to ensure it arrives in fresh and perfect condition.

Delivery is free on all christmas poultry and orders over £75 or £10 on orders below (to any mainland UK address). If you are unsure if you live at a mainland UK address please check below, or feel free to contact us to confirm if delivery is possible.

We can’t give you an exact time for delivery, but can confirm it will be before midday* on your selected delivery date, providing the delivery postcode is a mainland UK address.
*Saturday deliveries are sent on a next day delivery.

Non-mainland UK postcodes that we are sadly unable to deliver to are:-

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Islands: BT, IM, JE/JY, TR21-25

Your delivery will be made by DPD, or one of our Herb Fed drivers. On the morning of your delivery DPD will advise of a 2 hour delivery slot by text. If your bird does not arrive please contact us and we will track it down for you – 01845 501168.

Collection from Herb Fed farm office (YO61 2QG) is free of charge – simply select ‘local pick up’ at the checkout. Please advise of collection time on your order notes.

Farm office collection times:

Tuesday: Midday – 5.30pm
Wednesday: 8.30am – 5.30pm
Thursday: 8.30am – 4pm
Friday: 8.30am – 3pm

If you require collection outside of the above times please give us a ring to arrange a time to make sure we are not out in the field when you arrive.

If for any reason any item that you have selected is out of stock or the delivery date you have selected is no longer available we will inform you by e-mail and / or phone call within 1 working day.

Payment

You can make payment online by Visa, MasterCard, or American Express, or via your PayPal account should you have one. Alternatively you can also call us in the office to place an order and make payment – we can accept Visa, MasterCard or Maestro card. 

Herb Fed Free Range Turkeys are available for Christmas from Thanksgiving until Christmas Eve.
Herb Fed Free Range Roosters are available for Christmas week only.

If you’re having trouble deciding or have a question, please don’t hesitate to contact us.

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